Frequently asked questions
Can I view product in person before purchasing if I live in Fort Worth?
Roo Spark is online store only without public retail location. We offer same day delivery to all Fort Worth, TX, shipping addresses (but orders with PO Box addresses will be shipped, not delivered).
Can I return my order if item has a wrong color or size?
No, we do not accept any returns.
Please remember various PC monitors and mobile devices display color differently depending on settings
Please read description to view measurements or contact by email if desired info is not on the product page
All products photos and descriptions are of actual items and will not be substituted unless specified
If item is not what you expected, please email support with your complaint
Which shipping carrier do you use?
We shop for the best possible price on shipping and try to pass it on to our buyers. Depending on buyer shipping address zone and item weight and size, we may use USPS priority mail, Fedex Ground, or UPS Standard Economy option.
How do I change shipping address?
If you provided a wrong shipping address and realized it right away, please call or text 817.350.8672 24/7 with correct shipping address to prevent delay.
Do I have to pay for same day delivery in Fort Worth, TX?
There are no extra charges for the same day delivery in Fort Worth, TX. During checkout, you will be able to see that delivery charge in Ft Worth will be the same as the standard shipping charge in USA.